Terms, cancellation & refund policy

1. Operator and contact

This independent transportation sales page is designed and operated by AmigoCancun for ISAPS World Congress Cancun 2026 participants, accompanying family members, faculty and exhibitors. For changes, service questions or cancellation requests, contact us in writing at contact@amigocancun.com or by WhatsApp at +52 55 5067 3856.

2. Services and booking confirmation

We offer private airport transfers between Cancun International Airport and hotels in the Cancun Hotel Zone, private at-disposal service, and shared transfers reserved exclusively for congress participants and their accompanying families. All services are subject to availability.

A reservation is confirmed only after Stripe reports successful payment and AmigoCancun sends the booking confirmation to the email supplied during checkout. The booking holder is responsible for reviewing the confirmation and promptly reporting any error.

3. Prices and payment

Prices are charged in Mexican pesos (MXN). Any United States dollar amount shown on this website is an estimate for reference only; the final card amount, exchange conversion and any card issuer charges are determined by the payment processor and card issuer. Full payment is required at the time of booking.

Card payments are processed by Stripe Checkout. Card numbers are never stored on this website.

4. Private transportation

• Private vehicles are not shared with other travelers.
• Airport service may be booked one way or round trip. The round-trip discount applies only when both segments are booked together.
• At-disposal service includes four hours. Any pre-booked extra hours are added to the confirmed price; unplanned extensions depend on operational availability and are not guaranteed.
• The booking holder must provide complete and accurate passenger names, flight details, hotel, contact phone number and service notes needed for safe coordination.

5. Shared event transportation

• Shared service is available from Saturday, October 24 through Monday, November 2, 2026, and may be used only by ISAPS World Congress participants and their accompanying family members.
• The shared fare is charged per person, per way. The selected passenger count and names form part of the reservation.
• For arrivals, after guests meet our identified event transfer staff, the vehicle wait will not exceed 30 minutes.
• For departures, AmigoCancun will notify the hotel pickup time using the departure flight information supplied with the booking.
• Shared vehicles and pickup sequences are planned around guest flight schedules and operating requirements.

6. Changes to a reservation

All change requests must be sent in writing from the booking contact by email or WhatsApp. Changes are subject to availability and, where applicable, to a price adjustment that must be paid before the revised service is confirmed. Please notify us as soon as possible of flight changes, delays or changes to your hotel.

7. Cancellations and refunds

Cancellation requests must be sent in writing and are effective when AmigoCancun confirms receipt. Eligibility is calculated from the first scheduled service time in Cancun local time.

• More than 7 days before the first scheduled service: full refund.
• From 72 hours to 7 days before the first scheduled service: 50% refund.
• Less than 72 hours before the first scheduled service, or a no-show: non-refundable.
• Once a service has started, the unused portion is non-refundable unless AmigoCancun is unable to provide the confirmed service.

If AmigoCancun cannot provide a confirmed service, we will offer a comparable alternative where reasonably available or refund the amount paid for the unperformed service. When severe weather, airport restrictions, road closures or another event outside reasonable control affects service, we will first try to arrange a practical alternative or credit; if no service can be provided, the unused portion will be refunded. After a refund is issued, card issuers may take several business days to post it.

8. Guest responsibilities and service conditions

• Guests must provide accurate booking and flight details and remain reachable through the contact information supplied.
• Guests must follow reasonable safety instructions from drivers and identified airport staff.
• AmigoCancun may decline or end service where a passenger’s conduct creates a safety risk, or where service cannot be performed because of materially inaccurate information supplied by the booking holder.
• Delays caused by immigration, customs, baggage collection, missed communications or circumstances outside our control do not automatically create a refund entitlement; we will make reasonable efforts to coordinate the service using the information available.

9. Payment questions and disputes

Please contact AmigoCancun first if you have a concern about a charge or service. We will review your booking confirmation, written communications, flight information and service record to help resolve the matter promptly. We retain booking and payment-reference records for service coordination and payment support.

10. Data and card security

We use passenger, flight, hotel and contact information only to arrange and support the reserved service. Payment card information is submitted directly to Stripe Checkout and is not stored on this website. Nothing in these terms limits rights that cannot be waived under applicable law.